Admissions By Appointment Frequently Asked Questions

What is Admissions by Appointment?

Admissions by Appointment is an industry-leading animal admissions model that requires pet owners wishing to surrender their animal to do so by appointment only. By making the change to admissions by appointment, our staff will be able to give customers the time and attention needed to provide them with compassionate and transparent service. Pet owners will be able to schedule a convenient appointment time that fits their schedule, allowing them to avoid long wait times and the chaos that can exist when surrendering a pet through a walk-in process.

During your appointment, our staff will also counsel you about resources available through our Keeping Every Person and Pet Together (KEPPT) program in an effort to find solutions to keep families together or rehoming your pet without introducing it to the stressful shelter environment.

However, we understand that despite a pet owner’s best efforts, it sometimes becomes necessary to give up a pet. In those instances, our staff will gather information from you about your pet in order to allow your pet its best chance for success, and have a transparent conversation with the pet owner explaining their pet’s likely outcome should the pet be surrendered.

Why did The Animal Foundation switch to Admissions by Appointment?

The Animal Foundation is committed to Mission: Possible 2020, our strategic initiative to save the lives of all healthy and treatable animals who enter our care by the end of the year 2020. To achieve Mission: Possible 2020, The Animal Foundation is determined to find forever homes for more homeless animals while also keeping pets in their current homes whenever possible.

The industry-leading Admissions by Appointment program will allow each animal surrendered into our care its best chance for success and help staff at The Animal Foundation provide a better customer experience to pet owners facing the difficult decision to surrender a furry family member.

In addition to improving the customer experience for pet owners wishing to surrender their pet, the Admissions by Appointment model will have a significant impact on daily operations and lifesaving at The Animal Foundation.

Without utilizing the admissions by appointment model, we are not able to anticipate how many animals will come into our care after being surrendered by their owners. By implementing owner surrenders by appointment only, we can better anticipate the volume of animals entering our care and prevent an overwhelming number of animals being surrendered by their owners at one time. Too often we are inundated with owner surrenders without warning and, in those instances, our shelter is often pushed beyond its healthy capacity, which hinders our ability to provide the best care possible. Additionally, when the shelter becomes too full, there is an increase in stress and illness among the animals.

The Admissions by Appointment model is recognized as a best practice by animal welfare industry leaders, including UC Davis Koret Shelter Medicine program, Humane Network, and ASPCA. Many leading shelters across the country have adopted the innovative strategy in order to save more lives, and those shelters experienced a decrease in euthanasia, an increase in adoptions, and a reduction in owners surrendering their pets, ranging between 15 – 30%.

Other animal shelters that utilize the Admissions by Appointment model include:

How will Admissions by Appointment save lives?

Admissions by Appointment will help us save lives by allowing us to better anticipate the volume of animals entering our care and prevent an overwhelming number of animals being surrendered by their owners at one time. As a result, we can reduce the number of animals surrendered by their owners when the shelter is beyond a healthy capacity and continue to provide the best care possible.

Additionally, pet owners wishing to surrender a pet due to hardship will have an opportunity to learn if there are resources available that would make it possible for the pet to remain at home through the Keeping Every Person and Pet Together (KEPPT) program. Our KEPPT program aims to keep pets in homes and out of the shelter and can assist pet owners with issues from rehoming a pet to medical care assistance depending on what resources The Animal Foundation has available at that time.

However, we understand that despite a pet owner’s best efforts, it sometimes becomes necessary to give up a pet. In those instances, it is crucial that we collect as much information about the pet as possible to help us determine the best possible outcome. The more we know about your pet, the better our staff can determine what the best possible outcome is for your furry friend. If your pet is made available for adoption, we can use the information you provide to educate potential adopters about your pet’s personality and needs and find it the best home possible.

How will Admissions by Appointment benefit pet owners?

Admissions by Appointment will allow the staff at The Animal Foundation to provide a better customer experience to pet owners facing the difficult decision to surrender a furry family member.

By making the change to admissions by appointment, our staff will be able to give customers the time and attention needed to provide them with compassionate and transparent service. Pet owners will be able to schedule a convenient appointment time that fits their schedule, allowing them to avoid long wait times and the chaos that can exist when surrendering a pet through a walk-in process.

Additionally, we will be able counsel pet owners surrendering a pet because of hardship about the resources available to them through our Keeping Every Person and Pet Together (KEPPT) program in an effort to find solutions to keep families together and maintain the human-animal bond.

How will Admissions by Appointment increase adoptions?

By collecting information about your pet during your appointment, we can create a more accurate profile of your furry friend, which helps our adoptions team rehome it with a family that fits with its personality and needs. As a result, we expect to see more pets finding forever homes and fewer pets being returned to the shelter.

What if my pet is not suitable for adoption?

During your appointment, we will gather medical and behavioral information about your pet. Once we know more about your pet, we will be able to have a transparent discussion about potential issues that may result in a pet being unsuitable for adoption. Depending on what resources we have available at The Animal Foundation, we may be able to provide pet owners with resources that will allow them to keep the pet or other options that would offer the pet a better outcome.

What if a pet owner absolutely cannot wait for an appointment?

The Animal Foundation understands that pet owners occasionally face unexpected circumstances where they absolutely cannot care for their pet and need to surrender without notice. We will always do what is in the best interest of the pet and will accept animals without an appointment on a case-by-case basis.

Please note: This model applies to pet owners wishing to surrender their owned animal.

Are you still an open-admission shelter?

Yes. We are contracted by Clark County (excluding Henderson and Boulder City), the City of Las Vegas, and the City of North Las Vegas to provide care and shelter for any animal brought to our facility. We will always take in lost, unwanted, neglected, and abandoned animals.

Admissions by Appointment is an industry-leading model for accepting owned animals into the shelter. The new model allows us to counsel pet owners about resources available to them and review all viable options before they surrender the animal into our care.

How and when can you make an appointment?

To make an appointment to surrender an owned animal, contact (702) 955-5910. Our KEPPT Coordinator will work closely with you to determine other options and schedule a future appointment for you and your pet. Appointments will be available between 10 a.m. and 5 p.m.

Is there a fee to surrender a pet?

There is a $10 fee for an owner to surrender his or her animal.